Refund policy

Last Updated: September 15, 2026
At Searutec, we want every customer to love their new pieces. If you’re not fully satisfied with your purchase, our team is here to help. This Return & Refund Policy covers all return eligibility requirements, step-by-step return procedures, refund timelines, shipping responsibilities, and key terms for all orders placed through our website www.searutec.com.

1. 30-Day Return Eligibility

We offer a flexible 30-day return window for all eligible items. You may submit a return request within 30 calendar days from the date your order is delivered.
To qualify for a return, items must meet all of the following conditions:
  • Completely unworn, unused, and in brand-new condition
  • Unaltered and identical to the original received condition
  • All original tags still fully attached
  • Returned in the original manufacturer packaging
  • Accompanied by valid proof of purchase (order number or order confirmation email)
Any items that do not meet these standards will not be eligible for return.

2. How to Start a Return

All returns require prior authorization from our support team. To initiate your return within the 30-day window, please reach out to our team at hello@searutec.com.
Please include the following details in your request to speed up processing:
  • Your order number
  • The email address used to place your order
  • A simple reason for your return request
Once your request is reviewed and approved, we will send you an official Return Merchandise Authorization (RMA) number alongside detailed return shipping instructions.Do not send back any items before receiving RMA approval, as unauthorized returns may be refused or face significant processing delays.

3. Return Method

We only accept returns via standard mail shipping. Please follow the exact instructions provided by our customer support team for packaging and delivery. We highly recommend using a trackable shipping service and saving your shipping receipt until your return is fully processed and confirmed.

4. Return Shipping Costs

Return shipping fees are determined based on the reason for your return, split into customer-covered and brand-covered scenarios:
Customer Responsible Shipping Fees
You will cover return shipping costs for personal preference returns, including change of mind, incorrect size/color selection, style preference changes, or unwanted items.
Searutec Responsible Shipping Fees
If you receive damaged, defective, or incorrectly shipped items, we will cover all return shipping costs and provide a prepaid shipping label where applicable.

5. Damaged, Defective & Incorrect Orders

We encourage you to inspect your order immediately upon delivery. If your item arrives damaged, faulty, or incorrect, please contact our support team at hello@searutec.com as soon as possible.
To help us resolve your issue quickly, please provide:
  • Your valid order number
  • Clear photos of the defective/damaged/incorrect product
  • Photos of the original packaging (if applicable)
  • A short description of the issue
Our team will review your submission and offer a suitable resolution, including replacements, full refunds, or other tailored solutions.

6. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:
  • Items marked “Final Sale” on product pages or at checkout
  • Gift cards
  • Customized or personalized made-to-order products
  • Items worn, washed, altered, or damaged after delivery
  • Items returned without original tags or original packaging

7. Exchanges

We do not offer direct item exchanges at this time. If you would like a different size, color, or style, we recommend returning your eligible item for a full refund and placing a new order for your preferred style. For defective, damaged, or incorrect items, contact our team directly for a custom resolution.

8. Refund Process & Timelines

Once our warehouse receives and inspects your returned item, we will notify you of your refund approval status. If approved, your refund will be processed back to your original payment method within 5 business days of inspection completion.
Please note that most banks, card issuers, and payment providers require additional processing time for funds to reflect in your account, which is outside of our control.

9. Original Shipping Charges

Standard original shipping fees paid at checkout are non-refundable for personal preference returns. Original shipping charges will only be refunded if your return is due to our error, including incorrect item shipment or defective/damaged products delivered by our team.

10. Restocking Fee

We proudly charge zero restocking fees for all fully eligible returns.

11. Return Address

All returns require official RMA authorization before shipment. Please send approved return packages to the address below:
Searutec 251 PR 1641, BURKETT, TX 76828, United States
Please clearly include your order number or RMA number on your return package to ensure fast and accurate processing.

12. Contact Information

For any questions regarding returns, refunds, damaged goods, or exchange requests, feel free to connect with our support team during working hours.
Brand Name: Searutec
Website: www.searutec.com
Business Address: 251 PR 1641, BURKETT, TX 76828, United States
Customer Support Email: hello@searutec.com
Customer Support Phone: +1 325-710-4524
Customer Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CT | Sunday: Closed
We aim to respond to all return and refund related inquiries within 24–48 business hours.