Shipping policy

Last Updated: September 15, 2026
Thank you for shopping with Searutec. This Shipping Policy outlines our full order processing, shipping, and delivery procedures for all orders placed through our website www.searutec.com. We recommend reviewing this policy carefully before completing your purchase.

1. Order Processing Time

All orders are processed within 1–3 business days.
Business Days: Monday – Friday, excluding official U.S. public holidays
Order Cut-Off Time: 6:00 PM CT
Any orders placed after 6:00 PM CT will begin processing on the following business day. During peak shopping seasons, promotional events, public holidays, or periods of high order volume, standard processing times may be slightly extended. In the event of significant processing delays, we will notify you via the contact information linked to your order.

2. Shipping Destination

We currently offer shipping services exclusively within the United States. Shipping availability is subject to your delivery location, product stock status, and the shipping options presented at checkout. Please double-check all shipping details for accuracy before submitting your order to avoid delivery issues.

3. Estimated Delivery Time

Total delivery time is calculated as: Order Processing Time + Shipping Transit Time
United States Standard Shipping
  • Order Processing: 1–3 business days
  • Transit Time: 6–9 business days
  • Estimated Total Delivery: 7–12 business days
All delivery estimates commence once your order has been fully processed and shipped. Please note that all delivery timelines are approximate and not guaranteed. Delays may occur due to severe weather, carrier disruptions, holidays, peak shipping volume, address verification issues, or other circumstances beyond our control.

4. Shipping Costs

We offer complimentary Free Standard Shipping on all eligible domestic U.S. orders, as stated during checkout. For orders that do not qualify for free shipping, the exact shipping fee will be clearly displayed at checkout before you complete payment, ensuring full pricing transparency.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and delivery details (where available). Please allow 24–72 hours for carrier systems to update and display live tracking information after your package is picked up. If your tracking status does not update immediately, kindly wait for the carrier’s system to refresh before reaching out for support.

6. Shipping Carriers & Fulfillment

We partner with trusted domestic shipping carriers and professional fulfillment providers to process and deliver orders efficiently. Shipping partners may vary based on product type, stock location, and operational arrangements, ensuring reliable and timely delivery for all customers.

7. Incorrect or Incomplete Shipping Information

Customers are fully responsible for providing accurate, complete, and valid shipping information at checkout. Please carefully verify your full name, street address, unit/suite number (if applicable), city, state, ZIP code, active phone number, and email address before placing your order.
Inaccurate or incomplete shipping details may result in delivery delays, failed deliveries, or returned packages. If you notice an address error after placing your order, please contact our team immediately at hello@searutec.com. We will make every reasonable effort to update your details, but changes cannot be guaranteed once an order has begun processing or has shipped.

8. Lost, Delayed or Missing Packages

If your shipment is significantly delayed, missing, or marked as delivered but not received, please reach out to our support team at hello@searutec.com with your order number and tracking details.
You may be asked to verify your shipping address, check common delivery locations around your property, confirm with household members, neighbors, or building staff, or follow up directly with the shipping carrier for further updates. Our team will assist you in reviewing the issue and arranging a suitable resolution.

9. Failed Delivery & Returned Packages

Packages returned to our warehouse due to incorrect customer addresses, multiple failed delivery attempts, or customer delivery refusal will be reviewed by our team. For return or reshipment issues caused by customer error, additional shipping fees may apply for re-delivery services.

10. Damaged or Incorrect Items

We encourage you to inspect your order thoroughly immediately after delivery. If you receive damaged, defective, or incorrect items, please contact us at hello@searutec.com as soon as possible.
To speed up your claim review, please provide your order number, clear photos of the faulty/incorrect product, photos of original packaging (if applicable), and a brief description of the issue. All resolutions will be processed in accordance with our official Return & Refund Policy.

11. Order Changes & Cancellations

If you need to modify order details or cancel your purchase, please contact our support team promptly. While we always strive to accommodate customer requests, order modifications and cancellations cannot be guaranteed once processing has started or your package has been dispatched for delivery.

12. Contact Information

For any questions regarding shipping rates, processing timelines, delivery status, tracking issues, or order updates, please connect with our customer support team during business hours.
Brand Name: Searutec
Website: www.searutec.com
Business Address: 251 PR 1641, BURKETT, TX 76828, United States
Customer Support Email: hello@searutec.com
Customer Support Phone: +1 325-710-4524
Customer Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM CT | Sunday: Closed
We aim to respond to all shipping-related inquiries within 24–48 business hours.